Returns Policy for Ellà Viè Products.

We strive to provide you with high-quality products and excellent customer service. However, if you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns:

– You may return any Ellà Viè products within 30 days from the date of purchase.

– The products must be unused, in its original packaging, and in the same condition as when you received it.

– Returns are accepted for orders placed directly through our official website or authorised retailers. If you purchased the product from a third-party seller, please refer to their return policy.

2. Return Process:

To initiate a return, please follow these steps:

– Contact our customer support team at enquiries@ellavie.com.au to notify them of your intention to return the product.

– Provide your order number, contact information, and reason for the return.

– Wait for our customer support team to provide you with a Return Merchandise Authorisation (RMA) number and further instructions for the return.

3. Return Shipping:

– You are responsible for the shipping costs associated with returning the product.

– We recommend using a trackable shipping service to ensure the safe return of the product.

– Please include the RMA number provided by our customer support team on the return package.

4. Refund or Exchange:

– Once we receive the returned product and verify its condition, we will process your refund or exchange.

– Refunds will be issued to the original payment method used for the purchase.

– If you prefer an exchange, please specify the desired product or contact our customer support team for assistance.

– Please note that shipping charges are non-refundable unless the return is due to a product defect or an error on our part.

5. Damaged or Defective Products:

– If you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery.

– Provide a detailed description and include any relevant photos.

– We will work with you to resolve the issue promptly, either through a replacement or refund.

If you have any further questions or need assistance with your return, please don’t hesitate to contact our customer support team at enquiries@ellavie.com.au.

Note: This returns policy is subject to change without prior notice. Please refer to our official website for the most up-to-date information.