At Ellà Viè, we are committed to providing you with a seamless shopping experience, including fast and reliable shipping. Below is our shipping policy to help you understand how we process and deliver your orders.

Shipping Costs 

A flat fee of $7 for orders under $100. – Free standard shipping on orders over $100.

Shipping Provider 

We use Australia Post for all our shipping needs, ensuring your orders are handled with care and delivered promptly.

Processing Time 

Orders are typically processed within 1-2 business days. During peak seasons or promotional events, processing times may be extended.

Delivery Times 

Standard Shipping: Usually takes 3-5 business days for delivery within Australia. Please note that delivery times may vary based on your location and external factors such as weather and public holidays.

Order Tracking 

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the Australia Post website.

Issues with Delivery

If your order hasn’t arrived within the expected time frame, please contact our customer service team at enquiries@ellavie.com.au.

Returns and Exchanges

For information regarding returns and exchanges, please refer to our Return Policy on our website. Thank you for shopping with Ellà Viè! We appreciate your business and are here to assist you with any questions you may have.